We will arrange for shipment of your placed order. Your ordered product(s) will be shipped from our warehouse located in Coimbatore. We try to deliver you the ordered product(s) within 3 to 5 business days from the receipt of your order, depending upon the address for delivery you have provided. However shipping is scheduled, it is estimated time period and it can’t be guaranteed. For any delays in the shipments, we are not liable. Order deliveries will be made to you by the third party courier companies or logistics companies in working hours on any day between Monday and Sunday.

The product(s) will need to be signed for upon delivery. We take no responsibility for product(s) signed by a person other than the one who has placed the order at the address provided at the time of placing the order. We are not responsible for damage of product(s) after delivery if its package has been opened by you, already. All claims for shortage or damage must be reported to our Customer Care department on the day of delivery through ‘Contact Us’ page on our website. Also, the said shortage of goods needs to be highlighted and signed on the ‘Proof of Delivery’ copy and returned to the delivery person.

Shipping and Handling Rates

Shipping and handling rates are informed to you at the time you check out, before you confirm the order. Currently we provide cash on delivery (COD) and prepaid delivery options. For prepaid, we deliver your order to your address at free of cost and for COD we charge minimum INR 50. Please note that based on the product, its size, type, volume, packaging and other considerations; shipping and handling rates may change.

Return and Refund Policy

Cancellation and Return Policy

Once your order is delivered to you and you accept it as accurate as per your order, there is no exchange or refund possible. If you want to return any product(s) that is damaged or not according to your placed order, then please return that product(s) in its original packaging along with a remark, within 7 days of delivery. In case reverse shipment can’t be arranged by us due to unavailability of our logistics partners, then you may be requested to send such product(s) through available courier services.

All the product(s) to be returned, must be accompanied with a copy of original invoice/receipt, a return/exchange authorization number and in unopened and sealed condition; otherwise the same will not be received back. Please note that we can’t offer exchanges or refunds on any opened or used product(s). To process your return, we may take the time up to 3 weeks. Once your return request is processed, you will be notified.

Replacement

In case we have delivered you the wrong product(s), then it shall be your responsibility to inform us within 3 business days through an e-mail or call. Make sure that you return the product(s) in its original packaging along with a remark, within 7 days of delivery. Kindly note that the courier expenses shall be borne by us and the replaced product(s) shall be dispatched within 4 to 5 business days.

Changes and cancellation

Any item additions, specification changes or quantity changes made to accepted order(s) will be modified in the order details. All sales are final, provided, however, item cancellations and quantity changes may be carried out before the order(s) is shipped. Kindly note that if our credit department doesn’t approve your credit or if there is any other problem(s) with your selected payment mode, then we may cancel any accepted order before the shipment, without liability.

If you have, by mistake, placed an order for a particular product(s) twice and if you like to have a refund of one transaction, then you have to inform us the same within 2 business days through an e-mail or call. Kindly note that the courier expenses shall be borne by you and a penalty of 3% shall be levied for the same. The paid amount for the same shall be refunded in 7 to 8 days or according to individual bank policies.

Order cancellation

We hold the right to cancel or refuse any your order(s) placed for a product(s) that is listed with an incorrect price for any technical or manual reason. This shall be regardless of whether the order has been confirmed and/or the payment is made. Don’t worry, the entire paid amount shall be refunded and you shall be informed of the same.

Contact Us

If you have any doubts or questions regarding how to return item, email us at moonfyfoods@gmail.com

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